by Jesus Barrena 
Let's see how to correctly manage tourist apartments
Contents
The tourist apartment sector
There is a lot of competition in the tourist apartment sector, so if you want to stand out, it is important to give a very good service.
We are going to see the keys so that you know how to manage tourist apartments. We will see what technologies to use, what to offer your guests, and everything, without falling into despair.
For example in the management of tourist rentals in Girona and the Costa Brava, where the profile of customers who visit often repeat, the quality of the services is very important in order for them to return again and again.
How to correctly manage a tourist rental
To achieve your goals and increase the profitability you receive from your tourist accommodation, it is important that you consider two fundamental tools: technology and the help of a tourist apartment management company.
Let's see the details. Basic keys to manage tourist apartments.
Technology in tourism administration
Managing a tourist apartment requires good planning. The keys that you can follow to manage a vacation rental are:
Use a website to advertise your tourist accommodation. It is important that guests know the location, services, rates. Also the activities that can be carried out there or nearby, and its surroundings.
Keep the information and photos updated to avoid giving a bad image and so that your guests are informed of the latest news through the web.
You must facilitate the online reservation. In order not to miss out on booking opportunities, you will need to make booking by phone or email as easy as booking online.
You can have a payment gateway that facilitates the reservation to your clients through the web.
You will have to have some protocols to serve guests.
Everything must be perfect and without errors, so that your guests leave happy, repeat and recommend you.
Have protocols to receive them, for outings or for other services you offer.
The key is that everything is done the same way every time and there are no doubts about how to act in the event of an unforeseen event.
Take care of the details, this one can change everything. The accommodation must be perfectly clean and have a good image.
You can also leave gifts for your guests, wine, chocolates, a card... Offer them a simple breakfast, included in the price of the tourist apartment, or another idea.
It is of great value to the visitor that you offer complementary activities. Guests are looking for an experience and a stay where things are made easy for them.
You can leave brochures, or even organize complementary activities: excursions around the city, horseback riding if the accommodation is in the countryside, visiting historical places, a meal in one of the recommended restaurants...
It can be of great help to people who visit your tourist accommodation.
Using a CRM
Let's talk now about the technology of managing your tourist apartment.
Using a CRM will be helpful for your day-to-day management.
It is important that you have your guests' data available to maintain contact, make offers and tell them about news.
Use social networks to promote yourself.
Have a presence on social media. You can use the RRSS to create a community of followers, inform about your accommodation.
You can also do raffles, create ads or share interesting information about the accommodation, the surroundings and the attractions of the area.
Always read and reply to guest comments and respond.
Many times we think that negative opinions about our tourist accommodation can be harmful. They are themselves an important source of information for improvement.
Your attitude should always be your willingness to learn and respond kindly to the comments of your customers, whether they are positive or negative.
The Billing
Use a billing system. It is essential that when your guests leave you bill your services correctly: accommodation, breakfast, complementary services, etc...
In the tourist apartment sector, new technological tools are always appearing that facilitate the management of vacation rental apartments. An example may be the electronic locks that open and close with the mobile, computer programs to update the price of accommodation.
There are also tourist rental management programs or vacation rental management experts.
If you have employees, you must motivate them, if they help you with the management of the tourist apartment, motivation is essential for them to carry out their work correctly and give good customer service.
You can count on the help of a company dedicated to the management of tourist apartments. A company specialized in the management of a vacation rental can provide you with services such as:
- The selection of guests according to your requirements.
- Check In/Check Out management.
- The washing and cleaning services.
- 24 hour assistance or maintenance.
The important thing is to have a single interlocutor who will manage everything according to your needs and the conditions you want to meet.
In summary: correctly injuring tourist apartments is a way to be successful in this activity. It is important to put all the senses in the correct attention of the client when it comes to being successful in the management of vacation rentals.
That it be done professionally to avoid problems with guests that could affect the profitability of the accommodation or its image.
